Terms of service

These terms are the agreement between you and us about the Arcova app, the account behind it and the dongle you plug into your phone. They are written to be read, so they are shorter and plainer than most. Where they are silent, Icelandic law fills the gap.

Who these are between

These terms are between you and {{LEGAL_NAME}}, kennitala {{KENNITALA}}, {{ADDRESS}}. In them, "we" and "us" mean that company and "you" means the person using Arcova.

By creating an account, using the app or using the dongle, you accept these terms. If you do not accept them, do not use Arcova.

What Arcova is

Arcova is two things that work together.

The dongle plugs into your phone over USB-C. Your phone plays audio out into it, the dongle applies its signal processing to that audio, and it re-streams the result to your own headphones over Bluetooth LE Audio.

The app drives the dongle. It plays tracks from our content library, lets you tune the device, lets you set a daily listening goal, and records how long you listened against that goal, along with your history and streaks.

That is the whole of what we offer. Arcova is a consumer audio product.

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Your account

You need an account to use the app. A few rules go with it:

• One account per person, in your own name.
• Use an email address you can actually receive mail at. We send verification codes, password resets and account notices there, and we take the address on the account as the way to reach you.
• You must be at least {{MIN_AGE}} to hold an account.
• Keep your password and your devices to yourself. What happens under your account is your responsibility, unless it happened because we failed.
• Tell us as soon as you think someone else has got into your account.

We may suspend or close an account that is being misused, that is breaking these terms, or that we are required to act on. Where we can, we tell you first and give you a chance to put it right.

You can delete your account yourself at any time. Settings, then Delete account.

Using it properly

When you use Arcova, do not:

• reverse engineer, decompile or disassemble the app, the API or the dongle, except where the law gives you that right regardless of what we say here
• modify, replace or flash firmware other than the firmware we distribute, or run the dongle on modified firmware
• interfere with the service, probe it for weaknesses, or try to get at parts of it that are not yours
• use Arcova for anything unlawful, or in a way that harms another person
• copy, redistribute, rent or resell the content library, the app or access to your account
• use automated means to pull content or data out of the service

What belongs to whom

The app, the firmware, the API, the content library, the audio in it, the name Arcova and the logo belong to us or to whoever licensed them to us. These terms do not transfer any of that to you.

While your account is open and you are keeping to these terms, you have a personal, non-exclusive, non-transferable licence to use the app and the content library on devices you control, for your own listening. Nothing more.

If you send us an idea, a suggestion or a bug report, we may use it to improve Arcova without owing you anything for it. You keep whatever rights you already had in it.

The dongle

The dongle is hardware you buy. The sale itself is covered by {{HARDWARE_PURCHASE_TERMS_URL}}, not by these terms, and your rights as a consumer under Icelandic law are unaffected by anything written here.

A note on using it: keep the volume at a level that is comfortable for you, and follow the guidance that came with your headphones. If listening becomes uncomfortable, stop.

The dongle is designed to work with the Arcova app and with the firmware we distribute. We do not support it in any other configuration.

Other companies' services

Some parts of Arcova depend on companies that are not us.

• Sign in with Apple and Google sign-in are theirs. When you use one, you are also using their service, under their terms and their privacy policy.
• The App Store and Google Play distribute the app under their own terms, which govern the download and any purchase you make through them.
• Your headphones, your phone and your operating system are not ours, and we cannot promise how any particular pair or handset behaves.

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Changes to the service

Arcova is a product under development. Features may be added, changed or removed, content may come and go from the library, and parts of the service may be unavailable while we work on them. Where a change materially reduces what you get, we will tell you in the app or by email.

Firmware updates are part of the service. Some updates are needed for the dongle to keep working with the app, and the app may require you to install one before you can carry on.

What we do not promise

Arcova is provided as it is and as it is available, so far as the law allows.

We do not promise that the app or the dongle will be free of faults, that the service will never be interrupted, or that it will work with every phone, every version of an operating system or every pair of headphones.

We make no promise about what listening through the dongle does for you. Arcova describes what the device does to audio and records what you did. Nothing in the app, on this website or in these terms is a promise of any outcome.

None of this affects your statutory rights as a consumer. If you are a consumer, the rights Icelandic law gives you stand whatever this section says.

Liability

So far as the law allows, our total liability to you for anything connected with Arcova is limited to {{LIABILITY_CAP}}.

We are not liable for indirect or consequential loss, lost profit, lost data or loss of an expected benefit.

Nothing in these terms limits liability that cannot be limited under Icelandic law, including liability for death or personal injury caused by our negligence, for fraud, and under mandatory consumer protection rules.

Ending it

You can end this agreement whenever you like by deleting your account in the app.

We can end it if you break these terms in a way that is serious or that you do not put right after we ask, or if we are legally required to.

If the agreement ends, your licence to use the app ends with it and your account data is deleted as described in our privacy policy. The sections on what belongs to whom, what we do not promise, liability, and law and disputes carry on after it ends.

Law and disputes

These terms are governed by Icelandic law.

Disputes go to Héraðsdómur Reykjavíkur. If you are a consumer living elsewhere in the EEA, this does not take away the protection of the mandatory rules of your own country, or your right to bring a case where you live.

Before going to court, you are welcome to write to us and try to settle it. {{ODR_BODY}}

Changes to these terms

We may change these terms. When we do, we change the date at the top. For a material change we will tell you in the app or by email before it takes effect, and using Arcova after that means you accept the new version. If you do not accept it, you can delete your account.

Language

These terms exist in English and in Icelandic. {{PREVAILING_LANGUAGE}}

Contact

Write to us at {{SUPPORT_EMAIL}}.